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Frequently Asked Questions
How do I purchase your goods?
Please contact us with the specific item numbers, quantities, and your required delivery timeline. Providing detailed information helps us give you a fast and direct quotation.
How long is the lead time for orders?
Production usually takes around 40-55 days depending on the quantity. For urgent requirements, please let us know; if we have materials in stock, we can expedite the process.
How can I obtain a sample?
After confirming the design, we can send samples via courier (FedEx, UPS, DHL). Small items like boxes are often provided free of charge, while larger furniture items require a small fee. Courier costs are covered by the buyer and can be credited back upon placing an order.
What are your payment terms?
For mass production, a 30% T/T deposit is required before production, with the 70% balance due upon receipt of the Bill of Lading. We also accept L/C at sight and PayPal.
Can I inspect the quality before delivery?
Yes, quality inspections are welcome. You may visit the factory personally, or authorize a colleague or a third-party inspection company to verify the goods before they are shipped.
Do you provide samples for confirmation?
Yes, we can provide samples for your final confirmation to ensure the product meets your design and quality standards before moving to mass production.